At Lysandra Adventures, we want you to be satisfied with your purchase. If you are not completely happy, please review the following policy:
1. Eligibility for Returns
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Returns are accepted only for items that are defective, damaged, or incorrect.
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Products must be unused, in their original condition, and returned with all packaging and tags intact.
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Requests for returns must be made within 7 days of delivery by contacting us at [email protected].
2. Return Process
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Contact our support team with your order details and reason for return.
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Once approved, you will be guided on how to return the product.
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Products returned without prior approval may not be accepted.
3. Refunds
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After receiving and inspecting the returned product, refunds will be processed.
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Refunds will be provided through the original mode of payment, which in our case is Cash on Delivery.
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Refund processing time may vary depending on the situation, but we aim to resolve all cases promptly.
4. Exchanges
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If you prefer, we can replace a defective or incorrect product with the same or similar item (subject to availability).